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Privacy Policy

1. Introduction

Austin Creative (“us”, “we”, or “our”) operates the websites at www.austincreative.com and access.austincreative.com (hereinafter referred to collectively as the “Services”).

This page informs you of our policies regarding the collection, use, and disclosure of Personal Information (defined below) when you use our Services and the choices you have associated with that data.

We use your data to provide and improve the Services. By using a Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible at https://www.austincreative.com/terms-and-conditions.

2. Definitions

Services include the websites at www.austincreative.com and access.austincreative.com, which are operated by Austin Creative.

Personal Information

Personal Information means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual or their household. For example, if “Usage Data” or “Cookies” (defined below) are collected and maintained in a manner such that they can reasonably be linked to a particular individual or their household, they are Personal Information.


Cookies include (i) traditional browser cookies, which are small files that a website or other online service stores on your device (computer or mobile device), and (ii) pixels, web beacons, scripts, and other tracking technologies that enable the website operator or a third party to access data or read and place browser cookies on your device.

Data Controller

Data Controller means the entity who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any Personal Information are, or are to be, processed. For the purpose of this Privacy Policy, we are a Data Controller of your Personal Information.

Data Processor (or Service Provider)

Data Processor (or Service Provider) means the entity who processes Personal Information on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.

Data Subject (or User)
Data Subject (or User) is any living individual who is the subject of Personal Data.

3. Personal Information Collection and Use

We collect several different types of Personal Information for various purposes to provide and improve our Service to you.

Categories Collected

While using our Service, we may ask you to provide us with your contact information or other personal identifiers. This information includes, but may not be limited to:

  • Email address or username
  • First name and last name

We may use this information to contact you with newsletters, marketing, or promotional materials, and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or the instructions provided in any email we send.

We may also automatically collect online identifiers, such as your computer’s Internet Protocol address (e.g. IP address), Cookie ID, or unique device identifier when you visit the Service. Click here to learn more about Cookies and see how Cookies are used on our Services.

Usage Data

We may also collect Usage Data – information about how you access and use the Service. This Usage Data may include information such as your browser type, browser version, device operating system, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, other diagnostic data, and any other information you choose to provide through the Service.

Financial Data
We may collect payment card information if you purchase something on a Service’s online store.

Commercial Information
We may collect information about products or services you have purchased, obtained, or considered.

Use of Personal Information
Austin Creative uses the collected data for various purposes:

  • To provide and maintain our Services
  • To notify you about changes to our Services
  • To allow you to participate in interactive features of our Services when you choose to do so
  • To provide customer support
  • To gather analysis or valuable information so that we can improve our Services
  • To monitor the usage of our Services
  • To detect, prevent, and address technical issues or unauthorized use of the Services
  • To provide you with news, special offers, and general information about other goods, services, and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information

4. Disclosure of Personal Information

Service Providers
We may employ Service Providers to facilitate our Service, provide the Service on our behalf, perform Service-related services, or assist us in analyzing how our Service is used. For example, Service Providers may process payments, store data, or send marketing communications on our behalf. Where necessary and appropriate, our Service Providers are restricted to using your Personal Information only as needed to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics, Social Media, and Advertising Partners
We may share your Personal Information with analytics providers, advertising networks, or social media companies to measure the performance of our Service or marketing efforts, offer social media features, or deliver interest-based advertising. This sharing may involve the use of Cookies placed through our Service by our partners, as explained here.  For example, when you visit our Service, our partner’s Cookie may cause your browser to automatically send a request to our partner’s server and provide our partner with your IP address and usage data.

Business Transaction
If Austin Creative is involved in a merger, acquisition, or asset sale, your Personal Information may be transferred. We will provide notice before your Personal Information is transferred and becomes subject to a different Privacy Policy.

5. Cookies And Online Tracking

What Are Cookies?

A typical Cookie is a small piece of data that a website stores in your device’s browser. It holds information that the site uses to function properly, remember your preferences, or personalize your experience. A Cookie may contain a Cookie ID, which is a unique string of characters used to identify your browser during the browsing session, or in some cases, during subsequent browsing sessions. Cookies, Cookie ID’s, and similar pieces of data may be considered Personal Information in some contexts.

Some Cookies are “Session Cookies,” which expire when you leave a site or close your browser. Other Cookies are “Persistent Cookies,” meaning they stay on your device for a longer period and across multiple browsing sessions.

Some Cookies are placed by the web domain you are visiting (“First Party Cookies”). Other Cookies may be placed by a web domain other than the one you are visiting (“Third Party Cookies”). For example, if a website incorporates social media features, the site may use Third Party Cookies placed by the social media platform. Some Third Party Cookies may be used to track your activity across different websites for advertising purposes.

How Does Austin Creative Use Cookies?

Our Service uses the following types of Cookies, which include both First Party Cookies (placed by our web domain) and Third Party Cookies (placed by a third party web domain):

  • Essential (Necessary) Cookies: These Cookies are necessary to secure our Service and make it function correctly.
  • Preference Cookies: These Cookies remember your preferences and various settings.
  • Analytics Cookies: Analytics Cookies allow us to analyze use of our website to evaluate and improve performance.
  • Marketing Cookies: These Cookies are used to support personalized advertising, and some may track activity across different websites and online services.

Some Cookies, including Third Party Cookies, and related business tools used on our Services are provided by our Service Providers or analytics, social media, and advertising partners, which include, but are not necessarily limited to:

How to Limit Cookies

You can block, disable or delete Cookies at any time by changing the settings in your browser. However, blocking, disabling, or deleting Cookies may limit your ability to view all the pages of our site or other sites.

You can find more information about Cookies at www.cookiesandyou.com/ and www.youronlinechoices.com.

“Do Not Track”

Your browser may offer a Do Not Track (DNT) setting. If you turn that setting on, your browser sends a signal to websites indicating that you don’t want to be tracked over time or across third-party sites. We don’t currently respond to these signals because there is not yet a common understanding of how to process them or a consensus on what “tracking” means.

6. Retention of Personal Information

We will retain your Personal Information only for as long as is necessary for the purposes set out in this Privacy Policy.  We will retain and use your Personal Information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer periods.

7. Security of Personal Information

The security of your data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially reasonable means to protect your Personal Information, we cannot guarantee its absolute security.

8. Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click a third-party link, you will be directed to that third party’s site, which is not governed by our Privacy Policy. We strongly advise you to review the privacy policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

9. Children’s Privacy

Our Service is not intended for anyone under the age of 18 (“Children”).

We do not knowingly collect Personal Information from Children. If you are a parent or guardian and you are aware that your Child has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from children without verification of parental consent, we take steps to remove that information from our servers.

10. Data Subjects in the European Economic Area, United Kingdom, and Switzerland

Austin Creative is a Texas company headquartered in Austin, Texas that does not have an office, employees, or other establishment in the European Economic Area (EEA) or any other country outside the United States (collectively, with EEA member countries, the “Other Countries”). While some of our clients are organizations that may do business in Other Countries, our Services are not targeted to natural persons in Other Countries and are not intended to monitor the behavior of natural persons in Other Countries. If you visit our Service or contact us, your Personal Information will be processed in the United States—which has neither sought nor received a finding of “adequacy” from the European Commission as referenced in Article 25 of the European Union’s General Data Protection Regulation (GDPR)—and will be handled in accordance with this Policy and applicable U.S. law, unless we have agreed otherwise in writing with you or with a client, vendor, or third party you are affiliated with.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time.  We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us by email at legal@austincreative.com

Last Updated: This Privacy Policy was last updated on February 20, 2022.